The "Quality and Compliance Monitoring Framework" assists WorkReady training providers to maintain high standards and be compliant with the terms and conditions of their WorkReady Accredited Training Service Agreement (ATSA).

Risk based approach

All WorkReady training providers that have an ATSA are monitored by analysing data, including training subsidy claims and payments, as well as information from the Australian Skills Quality Authority (ASQA).

The data is used to create a profile of each RTO against a set of key indicators that have been modelled to identify risk.

The risk indicators include but are not limited to:

  • extent of compliance with national standards for RTOs, as identified by ASQA
  • complaints from stakeholders
  • implementation of the department’s Upfront Assessment of Need and Bridging Units policies and procedures
  • use of AVETMISS result codes
  • management of Training Accounts
  • management of students under the age of 18 and other vulnerable cohorts.

An RTO’s risk profile may result in the provider being more thoroughly monitored, which may involve a site visit and interview.

RTOs will be required to correct non-compliances.

ASQA is the national VET regulator and is responsible for ensuring RTOs are compliant with the national Standards for Registered Training Organisations 2015. The department complements, not duplicates, the work of ASQA by ensuring that Registered Training Organisations (RTOs) are compliant with the terms and conditions of their ATSA.

Further information/Resources

We are committed to continuous improvement, and feedback on the approach to quality and compliance monitoring is welcomed. See the online form to provide feedback.

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